Training

TRAINING FOR SUCCESS

TO IGNITE, MOTIVATE & MAXIMISE POTENTIAL

SOME TRAINING IS DIFFICULT BUT GENERALLY WE FIND IT MUCH EASIER TO TRAIN PEOPLE

 

As a long term supporter of the Australian Richmond Tigers Football Club I tend to specialize in Tiger training.  I find this very helpful when confronted with participants who are reluctant to focus on improving performance and increasing results.

 However, our TRAINING for SUCCESS is based on the following principles, in which we firmly believe:-

  1. To maximize training outcomes there must be an identified and measurable objective;
  2. That the training must be Practical, Understandable & Enjoyable;
  3. There must be an evaluation process to review the training outcomes and results;
  4. The focus must be on transferring the new, revised or updated competencies, knowledge and skills to the workplace.

The objective is to improve

PRODUCTIVITY, PERFORMANCE, PROFESSIONALISM & RESULTS.

As Zig Ziglar once said:-

The only thing worse than training employees and losing them is not training your employees and keeping them.


TRAINING COURSES & PROGRAMS

 

 

Following is a list of our most popular training courses, but don’t hesitate to contact us if you have other requirements as we have other courses, most of which can be customized to suit specific needs and objectives.

CUSTOMER SERVICES:

CUSTOMER CENTRIC SERVICE TO GAIN & RETAIN CUSTOMERS – 2 days

To inspire and motivate employees at all levels to provide quality customer centric service both externally and internally in order to develop a customer centric corporate culture, with the objective of retaining existing customers and gaining new ones.  This course can be customized for delivery in 1 or 1.5 days.

HUMAN RESOURCE MANAGEMENT

BEHAVIOURAL CORE COMPETENCY PERSONNEL DEVELOPMENT PROGRAM – 1 day

This course provides a proven method of evaluation at all or any level for training and development needs, position advancement and/or succession planning.  Ideal for Leaders at any level and also HR and Training Leaders who want to better understand how to motivate their staff to maximize performance.

RECRUITING, SELECTING, DEVELOPING & RETAINING  GOOD PERFORMERS – 1 day 

Based on the strong belief that People are the most valuable asset and resource of any organization, and to highlight the importance of :-

  • Effective recruiting and selection methods and systems;
  • Proper induction & orientation procedures & processes to help new or relocated employees  quickly fit in and become contributors and productive team members;
  • The implementation of proven training and development procedures and systems to maximize performance and build a corporate culture to retain good  performers.

An ideal course for HR personnel and anyone with responsibilities for leading and managing staff.

INSURANCE – REFER INSURANCE INDUSTRY SPECIALIZATION SECTION

LEADERSHIP & MANAGEMENT:

BALANCED SCORECARD/STRATEGIC PLANNING - Various

Developed by Drs Kaplan & Norton the creators of Balanced Scorecard, who are recognized as two of the most influential management thinkers in the last 60 years. These courses target critical areas of strategic planning, implementation and execution to meet varying customer needs:-

  • Balanced Scorecard Certification
  • Defining Meaningful KPI’s to Enhance Organizational Performance
  • Developing Strategies for Successful Strategy Execution
  • Innovation Impact Training & Certification Program             
  • Kaplan-Norton Balanced Scorecard Training “With Certification”
  • Kaplan-Norton Master Class
  • Leadership for Strategy Execution Executive Education                 
  • Managing Initiatives for Successful Strategy Execution

COACHING & MENTORING – 1 day

Coaching and mentoring are highly powerful methods for developing personal professional excellence and are heralded as the way to create and evolve the successful corporate leaders of the future.

Evidence shows that coaching & mentoring can significantly improve workforce productivity, performance, profitability, the working environment, work enjoyment and satisfaction, and results.  It is also the best method to overcome poor performance or declines in such whether related to work or personal issues.

If you are looking to develop and achieve success, this is a very practical interactive course which will give you the knowledge, skills and strategies to coach & mentor yourself and others.

CRITICAL ANALYTICAL  & CREATIVE THINKING & REASONING KNOWLEDGE MANAGEMENT – 2 days

Turning employees from “clock watchers” to critical creative members of  the workforce to provide a competitive business edge.  Of particular value to Supervisors & Managers. 

ESSENTIAL MANAGERIAL SKILLS  - 2 days

A course designed to provide the basic essential management skills for those in or to be appointed to supervisory, first line & middle management positions. 

MANAGEMENT REVIEW & UNDERSTANDING KPI’S & KEY RESULTS AREA (KRA) – 2 days

A course designed to highlight the importance of and how to establish effective and efficient performance measurement, KPI’s and KRA’s to achieve the desired outcomes by way of results. 

PARADOXICAL LEADERSHIP – 1 day

For leaders and managers at any level who want to be more effective in achieving better results for themselves and their team using a very practical, unique and proven method.  The outcome is more effective leaders focused on results and the achievement of objectives.

PROBLEM SOLVING – 2 days

A specially designed course on how to use the Root Cause Problem Solving & the Fish Bone method to identify, analyze and solve problems. 

RESULT FOCUSED PERFORMANCE MANAGEMENT  – 1 Day

A course designed and delivered to improve staff performance at (team, group, department, division, or company) level for both results and the achievement of objectives. A must for companies, leaders and managers who want to bring about changes designed to increase results and achieve objectives thus resulting in a more inspired and motivated workforce.

The most efficient & effective way to bring about change & improvement

RISK MANAGEMENT – 2 days

A course designed to provide training in risk analysis & management, and the assessment of risks in order to determine an appropriate risk management plan to eliminate or minimize business disruptions. 

STRATEGIC THINKING & PLANNING – 2 days

A course designed to highlight the importance of strategic business thinking and planning to management personnel and how to conduct and establish effective strategic plans. 

MANUFACTURING & SUPPLY CHAIN MANAGEMENT:

PRODUCTION PLANNING, SCHEDULING & CONTROL  - 2 days

This course is designed to provide a thorough knowledge and understanding of production planning & scheduling in order to reduce manufacturing costs & improve productivity. 

KAIZEN FOR CONTINUOUS IMPROVEMENT  - 2 days

This course is designed to introduce the concepts of Kaizen and implement it to gain the benefits of continuous improvement that it can provide. 

LEAN MANUFACTURING FOR OPTIMUM EFFICIENCY – 2 days

This course is designed to provide the concepts of Lean Manufacturing and its implementation to bring about all the benefits it provides to the production process. 

SUPPLY CHAIN MANAGEMENT TOWARDS WORLD CLASS MANAGEMENT – 2 days

This course is designed to streamline the whole supply chain to achieve maximum effectiveness and efficiency while reducing costs in the provision of a first class system.

SALES & MARKETING:

CONSULTATIVE NEEDS BASED SELLING  FOR MARKET GROWTH & DEVELOPMENT – 2 days

To motivate participants to maximize sales results through professional consultative selling skills.  This course has been specially designed and developed from proven sales success data and can be customized to suit any of the following situations:-

  1. To launch a successful sales career for new and inexperienced salespersons, or
  2. Re-launch a successful sales career for existing sales personnel who have failed to maximize their sales potential, or
  3. To further grow and develop the sales career of successful salespersons.

Sales supervisors, leaders and managers should also attend this course in order to further assist their team members to maximize their sales potential and develop successful sales careers.

IZONEN SALES COACHING & TRAINING – Annual Contract

An outstanding program with Bruce King of “How to Double Your Sales” fame who was also featured in a leading article by “The Times” newspaper titled “King of the UK Salesman”.  This program provides  the perfect service for those companies who want to develop their sales personnel and teams in order to maximize results and profits.

IZONEN includes 130 + high impact sales coaching and motivational videos and much more. The videos are short (maximum 4 minutes), focusing on just one subject at a time.  It’s bite size learning that sticks. They cover every aspect of the sales process, including - Self-Motivation - Prospecting - Referrals - Cold  Calling  - Voicemail - Networking - Social Media - Communication Skills - Time Management  - The Sales  Process - Presentation Skills – Handling Objections, Concerns and  Stalls - Negotiating Skills & Closing the Sale

SOFT SKILLS & OTHERS:

BUSINESS COMMUNICATION SKILLS DEVELOPMENT – 2 days

Communicating your idea or message effectively is critical for success in any business environment This course is for anyone needing or wanting to improve their communication skills.  Can also be combined with Presentation Skills into a 2 or 3 day course.

PRESENTATION SKILLS  - 2 days

To improve and professionalize presentation skills in respect to both preparation and delivery.  Can also be combined with Business Communication Skills Development into a 2 or 3 day course.

TRAIN THE TRAINER  - 2 Days

This training course has been specifically designed to assist trainers to deliver training courses and programs in an efficient, effective and result producing manner.

WIN-WIN NEGOTIATION – 2 days

To improve negotiating skills as these are the key to profitable and sustainable business relationships when aligned to win-win solutions 

YES! that’s easy – a mobile phone app and the best, quickest and most economical way for non-native speakers to learn or improve the fluency of their spoken English.  Provided on a 12 month licence basis. 

SPECIAL FREE OF CHARGE INTRODUCTORY PRESENTATIONS:

Specialized Career Planning & Development – Half day

A special free of charge presentation for Schools, Colleges & Universities based on a Harrison Assessments Talent Solutions service to identify the career and development requirements best suited for students to maximize their career potential.

How to Promote Industrial Park Development – Half day

This is a special free of charge presentation for Industrial Park Management to highlight the beneficial range of training and related services that can be provided to  companies operating within their park.

General Notes: 

  1. For insurance industry training please go to the Insurance Industry Specialization section.
  2. A number of the above courses have been designed by our Malaysian associate Andrew Cheah.
  3. We can assist with the conduct of a training and development needs analysis (TDNA) if required. 
  4. All courses are delivered by experienced professional trainers.
  5. Most of the courses can be delivered in English or Vietnamese.
  6. The duration of most courses can be customized to suit requirements, subject to the objectives, numbers of participants and certification requirements.
  7. Certificates  are awarded to all participants who complete a course/program and applicable assignments.
  8. Training can be arranged in most Asian countries, and particularly in those where we have associates or representatives which include China, Malaysia, Philippines, Singapore, Sth Korea and Thailand.
  9. We continually review and update our courses and programs, and have other courses in the process of design and development including some blended learning and online courses.

Please contact us – refer the Contact Us section - for further information or to arrange a meeting to discuss your specific training needs.

Maximize Performance & Professionalism – Inspire Excellence & Achieve Success